TempAllySee how much time TempAlly gives you back
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Support that feels like part of your team
Every TempAlly customer gets a dedicated account manager, free training and UK-based support with a 1-day SLA, so you're never on your own.
What you get
Support that comes as standard
No support tiers, no add-on packages: every TempAlly customer gets the same level of care.
A dedicated account manager
One named person who knows your agency, not a ticket queue. They're your first call for anything TempAlly.
Free training for your whole team
Every new starter gets shown the ropes at no extra cost, whether that's one person or twenty.
Ongoing training as you grow
As your agency changes and new features ship, we come back and train your team again: it's never a one-off.
UK-based support
Talk to a real person in the UK who understands your working day, not an overseas call centre.
1-day support SLA
Raise an issue and we'll respond within one working day, guaranteed, so you're never left waiting.
Free bespoke development
If TempAlly is nearly right for how you work, we'll build the bespoke tweak you need at no extra cost.
Automated data imports
Your candidate and client spreadsheets are imported for you as part of setup, free of charge.
On-call help with data cleansing
Messy spreadsheets, duplicate records, old formats: our team gets on a call and sorts it with you.
Whenever you need us
However you like to get help
Prefer to sort it yourself or want a quick answer without waiting on email? Take your pick.
Live chat
Get a real answer without leaving TempAlly: live chat sits inside the product for quick questions.
A proper support ticket system
Log an issue and track it through to resolution, with every reply backed by our 1-day SLA.
A self-serve knowledge base
Written guides and video how-to walkthroughs for every feature, updated as soon as something changes.
On-page product tours
Step-by-step tours built right into the screens you're using, so you learn a feature as you go.
Two ways we help you get set up right
Questions about support before you switch?
Email support@tempally.co.uk or book a demo and ask us anything about how support works.
Book a free demo